How did it happen and what is it to learn


The criminals not only stole the phone from the victim, but also transferred more than 72 thousand UAH from his bank account.


In the last days of May, the social network strongly discussed the unpleasant story that happened to the Kiev resident. It all started with the theft of his iPhone 11, but as it turned out, the trouble did not end. According to Elena’s son, who published fast Her mother blocked the phone after the theft, with details on Facebook. However, this did not prevent criminals from transferring more than 72 thousand from the victim’s monobank card.

As it was later revealed, after the phone was stolen, seven money transfers were made to the bank card of the same bank, despite the device being blocked. After attempting to transfer 10 thousand UAH, the card was blocked. But the fraudsters logged into the viber with the SIM card and unlocked the card, instructing the Monobank support service.

Monobank claims that the scammers managed to enter and transfer the application. But Elena and her son are unable to understand that if the bank card stays with the victim, then the criminals had no number or PIN code and the phone itself was blocked. At the same time, the bank refuses to provide any information regarding the telephone from which the transfers were made and why the bank support service turned off the card.

According to Elena, Privabank’s accounts were also tied to her phone. But the money was not left untouched for them.

What do they say in monobank?

The victim and her son approached Monobank with a request to cancel the fraudulent transaction. But the bank refused to do so and advised to contact the police.

Also, the bank opined that all transfers were done from a mobile application and even from the same device as usual, ie from a stolen smartphone. For the same reason, the support service unlocked the card. It is about an untrusted password to access the smartphone, we are sure about the bank.

Oleg Gorokhovsky, co-founder of Monobank, published fastIs dedicated to this issue. He said that according to the bank’s data, 30.5% of the customers did not set the password on the smartphone. “When you lose a smartphone, and you will definitely lose it sooner or later, it will be found by a person with a high probability (5-10%) who will take it in, of all your photos. Apart from that, he will find it most likely. All of your correspondence, important matters and meetings, bank account passwords and more. He’ll get the whole digital component of your life. It can hold you up for a very long time, and for some It will change your life dramatically, ”Oleg Gorokhovsky wrote.

How to avoid becoming a victim of scammers

Therefore, based on the advice of bankers and security experts so that fraudsters do not get all your money, you should:

  1. Set a password to lock the phone – at least 6 digits, but better than numbers and characters.
  2. Attach strong (a set of letters of long, letters, numbers, special characters) as well as two-factor authentication for iCloud and Google accounts. Then, when you try to enter your account, a one-time additional password will appear.
  3. Set a PIN code on a SIM card. If you are not a contract customer, at your operator’s service center, attach a SIM card to your passport.
  4. For applications that contain important and confidential information (banking applications, instant messengers), also set an additional password or use biometric identification.
  5. In any case, do not write important PIN codes and passwords in a notebook on your phone and do not store them near the phone.

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