Ukrainians began to trust banks more, but less interested in financial services
In the last two years, 76% of Ukrainians have not encountered any problem situations while negotiating with banks. This is evident from the results of a survey of Ukrainian consumers of financial services conducted for the fund to guarantee the deposits of individuals.
According to the study, the share of respondents who save more than half of their funds in the bank rose from 8% to 13% – confidence in banks is slowly being restored. It is important that the antitrust factor in banks is no longer referred to as the leading factor in bank account shortages.
But compared with 2017, Ukrainians’ interest in financial services decreased: from 63% to 58%. Also, 22% of the respondents say that they do not have bank accounts at all.
In addition, most Ukrainians are aware of the guarantee of deposits in hryvnia (awareness increased from 67% to 86%) and in foreign currency (awareness increased from 51% to 59%). Nearly half of the respondents are familiar with the size of the maximum guaranteed amount of compensation. However, the number of those who believe that the guaranteed amount should be increased has increased.
Therefore, in 2017, the share of respondents who were satisfied with the current level of compensation decreased to 47% and in 2019 it decreased to 41%. It is an indication that the importance of the Internet and social networks as a source of reliable information about financial services is increasing, and on the contrary, the importance of television is decreasing.
The reference PAYSPACE magazine
Recall that in the first quarter of 2020, the number of requests from financial services consumers to the National Bank of Ukraine increased by one and a half times the previous quarter, and the number of calls on the “hot line” increased by two and a half times, to 5.6 thousand Arrived. From the beginning of the year. 9,685 complaints were processed in the press service of NBU, regulatory reports.
It is reported that Ukrainians turned to the National Bank for clarification more often. Specifically, about the problems occurring during the quarantine in March.
Read: Parliament supported Ukrosta’s change to a bank, but is against the NBU: a description of the conflict.