Indian Bank launches AI Assistant in WhatsApp

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With this help, users can order dozens of banking products directly in Messenger.

Indian Bank has launched AI Assistant in WhatsApp. Photo: bloombergquint.com

Yes Bank of India has launched a banking service in WhatsApp Messenger. Using the chatbot interface, the bank provides over 60 financial services to its customers in the application.

The development was named Yes Robot. It is based on the cognitive computing of Microsoft Azure platform. Thanks to this, Assistant can answer more than 10 thousand questions related to banking services. The bot also uses the Microsoft LUIS (Language Wise Service) language recognition engine.

Yes Bank customers can now use WhatsApp to do account balance checks, order checkbooks, report unauthorized transactions, redeem loyalty points, connect to online support, and call centers. Can call and apply to more than 60 banks. Products.

In addition, users can view the crisis relief package and donate the country’s Prime Minister’s Fund to PM Cars to support the victims of the COVID-19 epidemic.

In the future, the bank plans to integrate the YES robot interface with virtual assistants Alexa, Google Assistant and Siri.

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Earlier we wrote that Westpac, one of Australia’s largest banks, introduced Wendy as a virtual assistant capable of identifying and responding to customers’ emotions when communicating via video call.

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