If the ticket was purchased at the ticket office for domestic trains, it can be returned within 90 days of the scheduled train departure date.
Infrastructure Minister Vladislav Krikli has written about this on Telegram.
“There are many questions about the return of tickets due to the stopping of passenger transport by rail. You can return tickets for trains at any railway ticket office. Tickets can be returned once quarantine ended If a ticket is purchased at the box office for domestic trains, it will be possible within 90 days from the date of departure of the train “He wrote.
According to him, you can return a ticket for an international train within 180 days from the date of departure of the train.
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If the ticket is purchased online, you must register to log on to the website or the “Railway Tickets” application, and in the “Return Tickets” section, as instructed, return them.
“The funds will be credited to your card automatically within 30 calendar days, the commission can be refunded by a separate payment (SMS notification of credits is not always received),” said Krikliy.
He informed that if tickets purchased online were printed at the railway ticket office, they could be returned after quarantine was completed, in accordance with the instruction “If the ticket had been purchased at the ticket office”.
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If the ticket was purchased online but the train departure date has already passed, you must print the ticket on the printer and follow the rule “If the ticket was purchased at the ticket office,” said the minister. .
As Ukrinform reported, Ukrzaliznytsia has stated that it will offset 100% of the cost of tickets for all trains scheduled to depart after March 18, 2020.
On March 16, 2020, the Cabinet of Ministers of Ukraine banned long-distance transportation and public events throughout Ukraine.
According to a government decree, from March 18, 2020 until a separate decision in Ukraine, the transport of passengers by rail in all types of internal communications (suburbs, city, regional and long distance) is prohibited.
See also: Ukrzaliznytsia will reimburse 100% of the cost of tickets
In Ukrzaliznytsia, they declared that it would be possible to return train tickets for internal trains within 90 days from the date of the planned trip, and international communications within 180 days.
The Cabinet of Ministers established a state of emergency across Ukraine on April 24 and extended the quarantine to combat the spread of Covid-19 coronavirus infection.
According to the materials: ukrinform.ru