Innovative delivery, new payment methods, artificial intelligence – the technologies actively used in the logistics industry in recent years have changed this forever
The active growth of e-commerce in recent years has been mainly due to the development of logistics and distribution market. The technologies that have been implemented in this field to maximize customer satisfaction have changed the industry forever. Drones, artificial intelligence, cashless payments have pushed all boundaries and influenced the way businesses do business around the world.
In this article, we will focus on five main technological solutions that have significantly changed the logistics industry.
1. Innovative Distribution: Drones, Robots, Parcel Machines.
Delivery from point A to point B using an unmanned aerial vehicle seemed like a fantasy ten years ago. Today it is already a reality. Drones and self-driving cars are actively entering the distribution sector. They should first solve the problem of not following the deadline, and also help to avoid traffic on the roads. After all, drone delivery is available at any time of the day.
Amazon was among the first to announce plans to use unmanned aerial vehicles. With the launch of drone-assisted delivery, the customer will have an order in 30 minutes. Jeff Bezos first unveiled the Prime Air concept in late 2013.
Post machines have long been used by logistics operators worldwide, including Ukraine. It is an ideal solution for those who want to quickly raise their order without standing in line at the branches. Parcel terminals are often located in supermarkets and other popular retail outlets. Among the drawbacks – it is impossible to get a one-dimensional parcel through the parcel terminal, and there is also no option to check and refuse goods in the event of dissatisfaction.
2. Innovative payment methods.
More and more online shoppers are using cashless payments to pay for purchases. For example, only during the quarantine months in Ukraine, the number of online purchases increased by 30%. At the same time, the number of courier deliveries increased by 80%. Apparently, most recipients of these deliveries want to pay for the order after receiving and inspecting it, but by bank transfer. What to do in this case?
In order not to force the user to switch to cash payments, couriers and logistics operators can use alternative software solutions to accept payments by payment card. They do not allow POS terminals to be used (these devices are no longer needed), but to organize conversations between buyer and courier using smartphones and chat bots in popular instant messengers. The payment process is convenient, fast, native, simple, takes place in a few minutes.
In Ukraine, such a solution for payment by card for goods and services has been provided by PayLastic. Postal and logistics services, food delivery services are examples of areas suitable for using smartphones instead of POS terminals when accepting cashless payments.
3. Robotization of warehouse operations.
The use of robotics in warehouses will save time for the process of receipt, shipment and shipping. The robots scan very quickly and scan the incoming goods before placing them in the warehouse. Then, based on the scanned image, the robot packages the shipments according to type, size and weight and places them in the appropriate bin in the warehouse.
The use of robotics makes it possible to deliver the goods at the time the goods arrive in the warehouse, depending on the delivery time, dimensions, and other characteristics. In addition, robots will be able to read bar codes in hard-to-reach areas of the warehouse in a few seconds. These technologies will optimize the use of warehouse space, as well as significantly reduce routine operation time in the warehouse, which can ultimately reduce lead time.
4. Artificial intelligence.
In recent years, the logistics industry has introduced artificial intelligence techniques in its works. Improvements in decision making, changes in business models and networks, and the ability to use AI to improve customer experience can be used to increase profits for online businesses. A recent survey found that 59% of companies are still collecting data to develop their AI strategies, while the rest have already made significant progress in implementing AI solutions. Proper use of AI will shape the new world of digital logistics.
With artificial intelligence, augmented reality and augmented intelligence will be no less actively used. According to experts at Gartner, augmented intelligence will generate $ 2.9 trillion in trade value and lead to an increase in 6.2 billion hours of labor productivity globally by 2021.
5. Tracking of parcels.
First, customers placed an order, received information about the estimated delivery date, and then stayed in the dark for a long time where their package is located and whether it would arrive on time. Today technology allows customers to access delivery systems and track all their shipments 24/7. This not only improves the user experience, but also saves the company time and money.
In special applications or on the websites of logistics operators, you can not only track the package, but also manage it – change the point of receipt, pay by non-cash method, receive reports on all shipments, Even stored.
Technology allows all areas of our lives. Logistics is no exception. As e-commerce has become an integral part of life, the distribution industry is also expanding rapidly through innovative technologies. The distant future of yesterday looked like it is being used today by cutting-edge companies to improve the customer experience.
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